To contact the WALLIX Support
At Wallix we offer our customers a support service as part of the maintenance (link to the maintenance policy page) for your Wallix solution. Support is delivered by the Wallix Technical Support Center.
A TEAM OF EXPERTS TO ENSURE CONTINUITY OF SERVICE
You can be sure you’ll get access to our certified experts, trained in your solution with extensive field experience. Many of our support engineers have installed Wallix products repeatedly in diverse environments. And they work in close proximity to our R & D team, making resolving your potential issue much more straightforward.
Backed by our technical expertise, we’re committed to being responsive and proactive when dealing with your issue. Our goal is always to find a solution to your problem on the first call. We are committed to respond to a newly opened ticket in a reasonable time and will offer the authorized subscriber of the support contract the option to categorize incident severity to be validated by the Technical Support Center:
- Priority 1: Production interrupted
- Priority 2: Partly usable system
- Priority 3: Little or no impact on production
Wallix provides three levels of support: Silver, Gold and Platinum in both English and French
To learn more about Wallix Support Services take a look at Wallix Support Guidelines.