The wallix support contract

WALLIX customers with a valid maintenance contract benefit from technical support services available in English and French. With guaranteed response times and 24/7 availability, you’re never left stranded without support from technical experts. Updates for the most recent version of the software are included in all support levels.

Contact Customer Support

Our customer success teams are available:

Europe, Middle East and Africa

8:00AM to 19:00 CET at (+33) (0)1 70 36 37 50


8:00AM to 17 :00 ET at (+1 438-814-0255)

Your benefits

›‹ Accelerate your ROI

WALLIX specialists align software capabilities with your goals and assist in overcoming any technical hurdles to attain them.

›‹ Better support experience

Get help with on-premises, hybrid, cloud, and hosted deployments. A designated expert who knows your solution will provide advice and proactive support as you need it.

›‹ Mitigate risk to your business

You benefit from priority access to skilled engineers who solve complex problems quickly, minimizing disruption to your business.

Our offerings

The continuous operation of your network relies on the ability to quickly resolve problems and even predict conditions before they affect service. WALLIX offers support services to help you monitor, optimize performance and reliability, and improve the operational efficiency of your network. Download the brochure to find out more about WALLIX’s technical support offerings.

WALLIX knowledge base

Access swift, validated self-service support, along with resources such as release notes, instructional guides, hot-fix details, and resolutions for known issues thanks to our knowledge base library

You have no user account, contact your sales contact or contact us



Think, design and secure complex or large implementations


Implementation, audit and support for WALLIX solutions


Training and certifications for partners and end users


The latest advisories and alerts for WALLIX solutions security